Public Works Water Division
3174 E. Van Buren
Eureka Springs, AR 72632
479-253-9600 (Billing or Service)
7:00 to 12:00 and 1:00 to 4:00 Monday thru Friday
NOTE: Please see the city webpage forms section under Water-Division for forms related to water, sewer and your account.
ESTABLISHING WATER SERVICE:
To establish water service for an existing home or apartment the first step is the application and deposit. Deposits must be made in person at City Hall, 44 Main, at the lower level receptionist desk (253-9703). Deposits are based on the meter installation size for the location. If you desire a separate meter for irrigation, there is a separate deposit requirement. Irrigation only meters offer the advantage of billing for water usage only and not the associated sanitation or sewer charges that are included with your main primary service. Credit cards are not accepted for deposits.
New Water Service Application
WATER BILLING FREQUENCY
Water bills are generally mailed the last day of each month so that customers will receive their bill within the first few days of the month. If you do not receive your water bill, or if you have a billing question, please call 253-9600. Payments are due each month on the 15th. Payments need to be in the drop box at 44 S. Main by 4:30pm or the drop box at Public Works by 3:30pm. Payments placed in drop boxes must be check or money order. If the 15th falls on a weekend or holiday, the bill is due on the final business day prior to the 15th. A 10% late penalty is assessed on current unpaid balances following the due date. Disconnect notices reflecting the late fees assessed to the account are mailed on the first business day following the due date. To avoid service disruption and the $40 nonpayment penalty, payment must be received by 4:30pm at City Hall or 3:30pm at Public Works by the 25th of the month. Water bills include a sewer charge associated with water usage. Sanitation (trash pick-up through Carroll County Solid Waste) is also included on all residential accounts inside the city limits and as directed by CCSW for all other accounts. The table at the end of this document is provided for your use in understanding water & sewer charges appearing on your water bill.
WATER BILL PAYMENT OPTIONS
Payments may be made by check through the mail or made in person at the City Court House (lower level) at 44 S. Main. We accept payment by check or cash. After hours payment drop boxes are also available for check payments only at the City Court House or at the entrance gate to the Public Works Department at 3174 E. Van Buren.
Automatic bank draft is also available for your convenience on all accounts. You may pick-up an authorization form at the Public Works water department at 3174 E. Van Buren or download from here (link to Water Division Forms's Agreement for Pre-Authorized Payments). Complete the form and attach to it one deposit slip or voided check. Bring or mail the form and voided check/deposit slip to the Public Works office or place in the after hour drop box at the entrance gate to the Public Works office or 44 S. Main. The Federal Reserve requires the first month be a trial run by the bank for validation purposes. Therefore, your bill will not be auto-drafted from your bank account until the second billing cycle after submission of the form. Once in effect, there will be a printed notification on the bottom of your bill indicating Paid By Draft for those payment months utilizing bank auto-draft.
You can also pay online at: https://www.ark.org/ina_invoice/default.aspx/eurekawater
For water and sewer emergencies after business hours, call the police department at 253-8666. A public works employee is always on call and will respond as soon as possible to shut-off water due to leaks or other problems.
NOTE: It is a violation of the Eureka Springs Municipal Code for anyone other than a city employee to turn water on or off at the meter.Violations can result in a fine of up to $250. City ORD Sec 10.24.06 (D).
WATER USAGE RATE TABLE
The following are water rates effective January 6, 2012
Water Consumption Rate Inside City Limits / Outside City Limits
First 2000 gallons consumption in billing cycle $10.20/ $20.40
Next 6000 gallons consumption in billing cycle $3.79/ 1000 gallons $7.58 / 1000 gallons
Excess of 8000 gallons consumption in billing cycle $5.24 / 1000 gallons $10.48 / 1000 gallons
NOTE: Rates are cumulative, e.g., 11250 gallons of use in a month: $10.20 for first 2000, $3.79/1000 for next 6000 gallons and excess of 8000 gallons (11250-8000) = 3250 gallons at $5.24/1000. Therefore total water use bill = $10.20 + ($3.79 x 6) + ($5.24 x 3.250) = $49.97. Example of total water charge for Inside City Limits.
SEWER RATE TABLE
Sewer rates are derived from total water usage at the primary water meter. There were no changes in 2010 sewer rates.
Water Consumption Rate Billing Charge
First 2000 gallons consumption in billing cycle $9.50 (minimum 2000 gal)
Next 6000 gallons consumption in billing cycle $5.60/ 1000 gallons
Excess of 8000 gallons consumption in billing cycle $6.99 / 1000 gallons
NOTE: Rates are cumulative, e.g., 11250 gallons of water usage (example above): $9.50 for first 2000 gal, $5.60/1000 for next 6000 gallons and excess of 8000 gallons (11250-8000) = 3250 gallons at $6.99/1000. Therefore sewer charges based on water use = $9.50 + ($5.60 x 6) + ($6.99 x 3.250) = $65.82. Example of total sewer charge based on water use example shown at bottom of Water Usage Rate Table above.
Using the examples in the above tables, the charge for the water and sewer portion of the bill = $113.80. Additional charges for trash pick-up and taxes are not provided in this example.
Public Works recommends 3-day notification to the Public Works Dept. prior to filling swimming pools. A form can be provided to the owner that will allow waiver of associated sewer collection/treatment charges based on capacity of the pool (in gallons). The form is available on this link (Link to Water Division Forms Swimming Pool Sewer Waiver Form) under the city webpage Forms‚Äö section. It is illegal to discharge water containing Cl (chlorine) concentrations > 4pm into the city sewer lines or upon ground. Please contact the city for assistance if you suspect your Cl levels exceed this limit.
The smallest of water leaks in water piping, toilet valves, sink faucets, hoses left on with a leaky connection or nozzle can result in significant increased cost to your water bill. As an example, a 1/8 size hole in a water pipe hole can result in 11,000+ gallons of water loss per month. Leaking faucets can cause similar water losses. Such leaks not only result in major increases in your cost, but result in long-term detrimental effects to the water table resource. Addressing such losses by inspecting and correcting problems is one approach to keeping earth Green.
Here are but a few helpful hints for you to consider:
- Replace soft goods annually or when you see any sign of leakage from your sink faucet end fittings and on hose connections.
- Look for ripples in your toilet bowl created from minor leakage in your toilet tank valve. You can test this by putting teaspoon of red food coloring in your tank. Leave this for an hour or so without flushing. If your toilet bowl reddens, then your tank apparatus requires attention.
use your toilet as a waste basket.
-Many of us grew-up with this bad habit, e.g., blow your nose with tissue and throw in toilet and flush.
-Limit shower times to soaping and rinsing only no singing time!
-Replace shower and sink faucet end pieces with conservation flow restrictors
-Turn off tap when shaving or brushing your teeth. Fill a glass and use this for rinsing.Wash dishes, then rinse with spray nozzle after adequate number are washed.
-Water the base (roots) of trees and shrubs. Watering leaves may even be harmful.
-Keep a cover on pools to reduce evaporation.
MOST IMPORTANT: During winter freezes, MAKE SURE YOUR OUTSIDE PIPING IS PROPERLY PROTECTED TO PREVENT FREEZING!
CUSTOMER WATER LEAK POLICY
The Public Works Department has a written policy for providing credits for water and sewer billing charges due to leakage. This policy is strictly enforced and includes limitations dependent upon the circumstances of leakage. A form is provided to apply to determine if your leak meets the policy criteria. Link to Water Division Application For Sewer / Water Credit Due to Leak.